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Objective Improvement Indicator number 1: Compliance with deadlines increased from 45% to 95%

  • DATA COLLECTION METHODOLOGY.
    • The following statistics were produced by accessing the production environments of those customers who participated in this case study.
    • Our products have a transaction LOG, a logbook from which it is possible to take measurements prior to the start and use of our products, and thus trace the evolution achieved over time.
    • For confidentiality reasons, we do not name customers, the repair centers or plants where each piece of data collected was produced.
  • STATE CALCULATION BEFORE USING OF OUR PRODUCT.
    • The collection of metrics related to meeting our product’s pre-implementation delivery dates were based on 3 sources:
    • Manually-done spreadsheets and their comparison with the delivery or dispatch orders.
    • Tracking of an ERP service order number or workshop’s own work order (when possible).
    • Analysis of the variation in days between the first promised date and the final recorded date (supported by legacy systems / spreadsheets).
  • USAGE TIME IN CUSTOMER DATABASE.
    • Months of USAGE: 380
    • Processed WO: 1,244,580
    • Scheduled tasks: 19,913,265
    • Quality controls (checklist): 842
    • Plants/Workshops: 21
    • Users: 750
    • Planners: 18
    • Integrated ERP: 4
  • OBJECTIVE IMPROVEMENT.
    • Delivery time compliance has increased from 45% to 95%, which means an improvement of 111%.
  • FUNCTIONS OF OUR PRODUCTS THAT DIRECTLY CONTRIBUTE TO SUCH IMPROVEMENTS.
    • The “tasks network” tool is the skeleton that allows defining each workflow necessary for each repair. With this tool, each part coming in for repair is automatically identified and its repair flow is clear and known by everyone in the workshop. This improves productivity and increases the % of compliance with delivery dates.
    • The visual tools “task board” “WO board” are made available to technicians to allow them to have at hand the standards defined by the manufacturer for each repair, and to download video tutorials and images to maximize their efficiency.
    • The “task scheduler” is an optimized planning engine for the IDEAL order and sequence: the collaboration between the different technicians involved in each repair is carried out in the most efficient way possible, and with them, the overall times of each task flow of each repair are reduced to a minimum.
    • The “online ordering module” avoids errors in the ordering of spare parts, thus preventing delays when replacing a damaged part.
    • The “container management module” organizes the parts resulting from disassembly by placing them in QR-labeled containers, thus preventing delays at the time of assembly.
  • More? QPLUS QPSuite is completely designed to bring efficiency to the workshop. (https://qplusglobal.com/eng/qpsuite/ )